AI Worker for HESK
AI-powered employee for your HESK helpdesk.
Automate support workflows inside your existing HESK system.
No migrations. No platform change. No complexity.
AI-powered employee for your HESK helpdesk.
Automate support workflows inside your existing HESK system.
No migrations. No platform change. No complexity.
AI Worker for HESK is an AI-based virtual employee that works directly inside your HESK helpdesk.
It acts as an additional support agent that helps your team handle incoming requests faster and more efficiently.
AI Worker can:
answer repetitive questions,
classify and understand requests,
generate reply suggestions,
escalate complex cases to human agents,
and perform actions inside HESK.
AI Worker automatically:
Processes new tickets
Understands customer intent
Generates reply suggestions
Suggests or executes actions
Reduces manual workload
Works inside your current HESK environment
No need to change your helpdesk.
No need to migrate data.
No need to train a new system.
AI Worker works with all your incoming channels:
Email (via HESK mail integration)
Telegram
When a customer sends the first message in WhatsApp or Telegram, a ticket is automatically created in HESK.
All communication is handled as normal HESK tickets.
Your team and the AI work in one single system.
AI Worker connects to your existing HESK installation.
A small bridge script is installed on your server, and all AI logic runs in our cloud service.
Flow:
Customer → Email / WhatsApp / Telegram
→ HESK ticket
→ AI Worker analyzes
→ Draft reply + suggested actions
→ Human reviews or AI responds
Setup takes only a few minutes:
Upload the bridge file
Paste your API key
Add a cron job
That’s it.
AI Worker is built for real business environments.
You always stay in control.
Features:
Safe mode: AI suggests replies before sending
Full logging: every action and response is recorded
Human override: take over any conversation instantly
On / Off switch per helpdesk
Rate limits and safeguards
AI never replaces your team.
It works as an assistant, not a black box.
Support teams spend most of their time answering the same questions.
AI Worker handles this repetitive workload and allows your team to focus on real problems.
One AI Worker can handle the workload of a support employee — 24/7.
No sick days.
No training.
No burnout.
AI Worker for HESK is designed for companies that already use HESK:
IT services
Hosting providers
Repair services
SaaS companies
E-commerce support teams
Small and medium businesses
If you already use HESK, AI Worker fits directly into your workflow.
AI Worker for HESK is currently in private beta.
We are selecting a small number of pilot partners to:
test the system in real environments,
provide feedback,
and help shape the first public release.
Public pricing will start from:
$99 per month
Per helpdesk instance.
Final pricing will be confirmed after the beta phase.
Interested in becoming a pilot partner?
Send us an email:
AI Worker for HESK was created out of real operational needs.
The product was originally built for internal use in a company that has been working with HESK for over 15 years and processes thousands of real support tickets every year.
Over time, it became clear that the same problems exist in many other companies.
We built it for ourselves — and realized others need it too.
AI Worker for HESK is designed to solve real-world support workflows, based on real experience, not theoretical use cases.
© 2026 AI Worker for HESK